Policy

PROCESSING TIME

Processing time is Same Day for Orders made before 4pm and Next Day for Orders made after 4pm.

This includes Bundles, Closures, Frontals, Ready to Ship wigs and Hair Accessories.

SHIPPING TIME

Shipping time is counted when processing period has ended.

  • Accra &Tema: 1 BUSINESS DAY via Dispatch Riders
  • The rest of Ghana: 1-3 BUSINESS DAYS via Feedex
  • International: 6-10 BUSINESS DAYS via DHL
  • This time does not include the processing period.
  • These times do not apply to orders made during sales.

REFUNDS/ RETURNS

  • ALL SALES ARE FINAL. Due to the nature of the products (Hair extensions, wigs), refunds will not be issued. (Please note that Hair extensions cannot be resold after being handled or worn by the buyer)
  • If you place an order and would like to cancel your order, please contact us here. Cancellations are only accepted within 24 hours of original purchase date.
  • Returns are only accepted when you have received the wrong items.